{
  "$comment": "§New-2 Stage-2 extraction artifact for Zendesk. This file is the evidence behind every Zendesk number rendered anywhere on 0saas. If a field's confidence is not 'verified', the UI must render a link to the source, never a number.",
  "incumbent": "Zendesk",
  "source_url": "https://www.zendesk.com/pricing/",
  "fetched_at": "2026-09-17",
  "extraction_method": "fetch official pricing page in-session (2026-09-17), extract plan cards + comparison table to strict JSON (no training-data recall)",
  "currency": "USD",
  "price_view_captured": "Per-agent, billed-annually pricing as displayed: Support Team US$19, Suite Team US$55, Suite Professional US$115.",
  "plans": [
    {
      "name": "No free tier",
      "price": null,
      "price_period": "paid only",
      "highlights": [
        "No free plan is offered",
        "Entry is the Support, Team plan"
      ],
      "confidence": "verified"
    },
    {
      "name": "Support, Team",
      "price": "US$19",
      "price_period": "per agent / month (billed annually)",
      "highlights": [
        "Pre-written responses",
        "Routing and triage",
        "Knowledge base (Guide)"
      ],
      "confidence": "verified"
    },
    {
      "name": "Suite Team",
      "price": "US$55",
      "price_period": "per agent / month (billed annually)",
      "highlights": [
        "Support + CRM + Chat",
        "Expanded integrations"
      ],
      "confidence": "verified"
    },
    {
      "name": "Suite Professional",
      "price": "US$115",
      "price_period": "per agent / month (billed annually)",
      "highlights": [
        "Advanced automation and AI features",
        "Advanced routing"
      ],
      "confidence": "verified"
    }
  ],
  "free_tier_ceiling_for_displacement_brief": {
    "claim": "Zendesk offers no free tier; support starts at the Support, Team plan, US$19 per agent a month billed annually, with the pre-written responses and routing that a small queue lives on, and the Suite tiers at US$55 and US$115 per agent.",
    "confidence": "verified",
    "period_caveat": "We record the absence of a free tier as a verified fact and the three plan rates as printed; no free-tier limits are quoted because none exist to quote."
  },
  "field_confidence": {
    "free_tier_limit": "verified",
    "paid_tier_price": "verified",
    "suite_prices": "verified"
  },
  "receipts": [],
  "next_check_due": "2026-10-17"
}